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An official website of the United States government

Customer Assistance: 1-800-613-6743

Get Answers to Your Banking Questions

Message from the Director

The primary goal of the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group (CAG) is to process and resolve the consumer complaints under our jurisdiction objectively and expeditiously.

In April 2020, the OCC began to revise and update This site provides answers to general banking questions and allows consumers to file complaints about their bank. The redesigned website presents information in a more user-friendly way.

The project includes a redesigned homepage, improved navigation, and updated frequently asked questions (FAQs). The FAQs have been edited to be more readable for users. The site continues to be accessible to people with disabilities (508-compliant) and responsive for mobile devices.

Additional enhancements will be implemented in the coming months. Some future enhancements include an improved glossary of commonly used banking terms, Spanish content provided by Google Translate, and enhanced search functionality.

The OCC is the prudential regulator for all national banks and federal savings associations (collectively banks). We maintain responsibility for all consumer complaints against banks with less than $10 billion in assets and for certain consumer complaints for banks with assets in excess of $10 billion. The Consumer Financial Protection Bureau (CFPB) handles consumer complaints related to certain consumer protection laws for banks with assets greater than $10 billion.

You may contact the OCC through our website or by phone at (800) 613-6743. You can contact the CFPB through its website or by phone at (855) 411-2372.

To identify a financial institution's primary regulator, you may use the Federal Financial Institutions Examination Council site. You may also use the Federal Deposit Insurance Corporation institution directory to identify which institutions have more than $10 billion in assets.