Can I purchase coins from the Office of the Comptroller of the Currency (OCC)?

No. The OCC is a federal regulatory agency that regulates national banks and federal savings associations. Contact your bank directly. You could also contact a local coin dealer.

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The bank will not accept my unrolled coins for exchange of currency. Is this legal?

Yes. A bank can set its own internal policy as to whether it will accept or exchange unrolled coins for currency.

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How can I redeem mutilated (damaged) currency?

The Bureau of Engraving and Printing (BEP) redeems mutilated currency as a free public service. Please find more information about this service at BEP Currency Redemption Services.

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After I left the bank, I discovered that I had received a counterfeit bill from the bank. When I tried to return it, the bank would not reimburse me. What can I do?

Unfortunately, this circumstance would be a factual dispute. You can claim the bank gave you the counterfeit bill; the bank can claim that you, after leaving the premises, obtained the counterfeit bill elsewhere. The […]

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The bank is charging me a fee to make change at the teller line, even though I have an account with them. Can it do that?

Yes. Federal law generally allows banks to charge non-interest charges and fees. A bank's decisions regarding whether to charge certain fees and the amount and method of calculation for fees should be consistent with safe […]

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How do I convert / exchange foreign currency / money?

See if your bank provides this service. You may also search the Internet for a foreign currency exchange service or try a nearby airport. Most foreign currency exchange services charge a fee for the service.

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